Shipping and Delivery Policy

Where we deliver

We deliver equipment across India. Some remote and restricted-access locations are served by a limited number of carriers and take longer; we will tell you at the time of order if your address is one of them.

Installation and turnkey work is carried out in the regions covered by our engineering teams. If your site is outside them we will say so before quoting rather than after.

Dispatch

Stocked equipment is dispatched within 2 to 3 working days of payment being confirmed. Items brought in against your order, and anything configured or made to order, are dispatched on the lead time stated in your quotation or order confirmation.

Working days are Monday to Saturday, excluding public holidays observed at our office.

You will receive the carrier's name and tracking reference by email when the consignment leaves us.

Delivery timelines

As a guide, once dispatched: 2 to 4 working days within the same state, 4 to 7 working days elsewhere on the mainland, and 7 to 10 working days for remote and hill regions.

These are estimates from the carrier, not guarantees. Heavy equipment such as DC fast chargers moves on freight rather than parcel services and can take longer. We are not able to guarantee delivery on a named date unless we have agreed a dedicated vehicle with you in writing.

Delivery charges

Freight is quoted on the order, based on weight, dimensions and destination. Chargers ship on a pallet and are priced as freight rather than as a parcel.

Where a quotation states that delivery is included, no separate freight is charged. Installation packages include delivery to the installation address.

Receiving your delivery

Someone must be available to receive the consignment and sign for it. For palletised freight, unloading assistance or a forklift may be needed at the site, and the carrier will confirm what is required before delivery.

Check the packaging before you sign. If it is damaged, note the damage on the carrier's paperwork before signing and photograph it. A clean signature makes a transit claim considerably harder to pursue.

Report visible transit damage to us within 48 hours of delivery, with photographs. Timings and remedies for damaged or faulty goods are set out in our Refund and Cancellation Policy.

If delivery fails

Where a delivery cannot be completed because nobody is available, access is not possible, or the address given is incomplete, the carrier will attempt redelivery. Repeated failed attempts are charged at cost, and a consignment returned to us for that reason is treated as a return under our Refund and Cancellation Policy.

Tell us as soon as you can if a delivery address needs to change. Once a consignment has been dispatched a change may not be possible, and where it is the carrier may charge for it.

Title and risk

Risk in the equipment passes to you on delivery. Ownership passes when we have received payment in full.

Where equipment is delivered ahead of an installation date, it is your responsibility to store it securely and dry until our team attends.

Installation scheduling

Installation is scheduled after delivery and after the site readiness conditions in our Terms of Service are met. We agree a date with you rather than assigning one.

Please give at least 48 hours' notice to reschedule. Where our team attends and cannot work because the site is not ready or access is refused, a visit fee may apply.

Contact

Delivery questions, tracking and rescheduling: [support email not set] or [support phone not set]. Please quote your order number.